Alcázar Hotel Sóller
Guest service directory
The management of the Alcázar Hotel Sóller welcomes you. Please note that the following services are available in the hotel or can be requested at the front desk:
Index
Guest Services – Communal Areas – Front Desk
• Bookshop opposite the front desk
• Internet point at the front desk
• Free Wi-Fi throughout the hotel
• Guest phone available at the front desk
• Photocopying service
• Local information available at the front desk
• 24-hour front desk
• Luggage porter service in the car park
• Luggage service on request
• Luggage storage service
• Umbrellas are available at the front desk
• Transport service (airport)
• Hygiene products are available at the front desk
• Courtesy toilet/shower for late departures
• Welcome gift for arriving guests
• Wheelchair rental service
• Luggage weighing service
• Florist service (prices according to bouquet)
• Doctor service
• Car rental service (prices vary by model)
• Pushchair rental service
• Private parties can be organised (details available at the front desk)
• Sale of characteristic Balearic items
• Electric vehicle rental (prices vary by type)
Magazines and Press
• News magazines are available to guests free of charge
• Free local daily press
• National and/or international daily press
Food and Beverage Services
• Bar service at the pool from 10:30 a.m. to 7:00 p.m.
• Beverage service in the lobby and on the outdoor terrace from 10:30 am to 7:00 pm
• Breakfast is served in the restaurant from 07:30 am to 10:30 am
• Breakfast is available at other times upon request from the front desk, requiring 24-hour advance notice
• Restaurant with outdoor terrace for breakfast
• Local wine tasting (one day a week)
• Local olive oil tasting (one day a week)
• We offer special dishes for children, vegetarians, vegans, coeliacs and other special diets (more information at the front desk)
Room Service
• Personal welcome with a small gift in the room
• Room cleaning service on request
• Hair straightener available
• Cot available on request and free of charge
• Extra pillow on request
• Pillow menu available
• Extra blanket on request
• USB sockets or adapters in rooms
• National and international TV channels
• Free Wi-Fi in rooms
• PC or tablet with an internet connection
• In-room safe, free of charge
• Daily room cleaning
• Daily change of towels on request
• Bed linen changed at least twice a week
• Writing materials on request
• Iron available
• Laundry bag available
• Shoe-cleaning tools
• Minibar with a minimum of 5 different beverages
• A la carte breakfast from 7:30 am to 10:30 am, at no extra charge
Sewing, Shoeshine and Laundry Services
• Sewing and mending service
• Shoeshine service
• Laundry and ironing service with delivery before 9:00 am and return within 24 hours, except at weekends (prices at the front desk)
Swimming Pool
• Outdoor swimming pool open from 09:00 am to 8:00 pm
• Pool and beach towels available
• Sauna on the outdoor terrace
• Solarium on the outdoor terrace
Exclusive Parking for Hotel Guests
• Exclusive parking for guests on floor -1, subject to availability and charge
• Bike garage
• The garage is equipped with electric charging points for cars and bikes
Babysitting Service
• Babysitting service on request (fee payable)
Sporting Activities
• Sports equipment is available: walking sticks, yoga and callisthenics equipment, volleyballs, rugby balls, etc.
• Bike rental: requires a previous appointment; pricing is subject to availability
• Appointments for active touring, hiking, and other outdoor activities upon request
• Sports facilities tailored to your needs by the hotel (more information at the front desk)
Payment Methods
• Visa, Master Card, AMEX and cash
• Credit line for hotel expenses
Complaint Form – Customer Satisfaction Survey – Website – Online Reservations
• Guests can submit a complaint form if necessary
• A customer satisfaction survey is available for those who want it
• Photos of our establishment are on our website at www.alcazarhotelsoller.com.
• Online bookings are possible via our electronic booking system on the same website
• Guests may comment on their stay at www.alcazarhotelsoller.com or a specialised website
We offer additional services as needed. Just request them, and we will happily provide them.
We hope you enjoy your stay with us.