1. General Information

Alcázar Hotel Sóller is a tourist establishment located in Sóller, Mallorca. This document governs the use and booking conditions of the accommodation services offered through our website and official channels.

2. Check-in

• Check-in time is from 14:00 PM on the day of arrival.

• Early arrivals may leave their luggage at reception until their room becomes available.

• A valid ID and a credit card are required at check-in.

3. Check-out

• Check-out time is until 11:00 AM on the day of departure.

• Late check-out is subject to availability and may incur additional charges.

• To request a late check-out, please contact reception in the same check out morning.

4. Reservations

• Maximum number of reservations per group is 5.

• We reserve the right to cancel or refuse bookings that exceed this limit without prior notice or if they represent a group.

• Bookings are subject to availability and are confirmed once a confirmation email is received.

5. Cancellation and Modification Policy

• Cancellation and modification policies vary depending on the selected rate.

• Non-refundable bookings do not allow changes or cancellations.

• Flexible rates can be cancelled free of charge within the period specified at booking.

6. Hotel Rules

• Guests must use the facilities responsibly, respecting hotel rules and the peace of other guests.

• Smoking is not allowed in the rooms. Violation will result in a penalty charge.

• Pets are not allowed.